Return & Refund Policy

Last Updated: 6 August 2026

At Pinnacle Goods, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags, accessories, and manuals included.
• Proof of purchase or your order number is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Downloadable digital products.
• Personal care or hygiene products that have been opened.
• Customised or personalised products.
• Items marked as "Final Sale" or "Non-Returnable."

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging.

We will assess the issue and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is the result of our mistake (incorrect, defective, or damaged item), Pinnacle Goods will cover the reasonable return shipping costs.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow the return process.