Shipping policy

Shipping Policy

Last Updated: 6 August 2026

Thank you for shopping with Pinnacle Goods. We are committed to delivering your order safely and efficiently.

Shipping Locations

At this time, we only ship to addresses within South Africa.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Delivery Time

Our standard delivery time is 8–11 business days from the date your order is dispatched.

While we work hard to meet these delivery estimates, occasional delays may occur due to factors outside our control, including courier delays, severe weather, public holidays, or periods of high demand.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the items in your order.

From time to time, Pinnacle Goods may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Where available, a tracking number will be sent to you via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become available.

Incorrect Delivery Information

Please ensure that your delivery address and contact details are accurate before placing your order.

Pinnacle Goods cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information. Additional delivery charges may apply if an order needs to be resent.